SHIPPING & RETURNS
We offer free local delivery within Singapore via courier for our valued customers and partners for any orders above SGD 100. For orders below SGD 100, shipping fee is SGD 6.50 (by courier).
We currently only ship within Singapore
*We reserve the right to modify delivery charges without prior notification.
Deliveries usually take 3 – 5 working days after the order is dispatched and will be delivered by a courier. Under exceptional circumstances orders may take longer than the published timings to be delivered.
We do not deliver to PO Box, military camps or facilities and most of the islands in Singapore. Please provide a full delivery address in English and telephone contact number when you place your order to avoid delays.
Please note that during certain busy periods such as Chinese New Year, Easter, Sale, Christmas and other holidays, orders may take a little longer than usual to be dispatched and delivered.
When we dispatch your order, we will send a dispatch confirmation email to let you know your order is on its way. If you have not received this email after 7 working days after placing an order please contact us at firstname.lastname@example.org
Once you have received your confirmation email, we can’t cancel or change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process. If you need any assistance, please contact us immediately at email@example.com
Due to personal hygiene and care, we do not accept returns or exchanges.
Card refunds may take up to 10 business days to complete depending on the bank’s processing time.
If you have a complaint or concern with service received or a product purchased, please contact us on firstname.lastname@example.org and we’ll do our best to help.